Privacy Policy

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This Privacy Policy describes how Revivegreen, operating at revivegreen.world, collects, uses, stores, and protects personal information in connection with our healthy back in the office programs, ergonomic assessments, movement workshops, and related wellness services offered to individuals and organisations in New Zealand.

1. Data Controller

The data controller responsible for your personal information is Revivegreen, located at 28 Liverpool Street, Hamilton Central, Hamilton 3204, New Zealand. For privacy-related enquiries, you may contact us at office@revivegreen.world or by phone at +64274896886.

2. Scope of This Policy

This policy applies to all personal data processed when you visit our website, enquire about or purchase our office back wellness programs including the Desk Reset Program, Spine Flow Workshop Series, and Executive Ergonomics Assessment, participate in our workshops, receive ergonomic evaluations, or otherwise interact with Revivegreen. It does not apply to third-party websites linked from our platform.

3. Information We Collect

We may collect the following categories of personal information depending on your interaction with our services:

Identity and contact data: full name, job title, company name, email address, telephone number, and postal address.
Program and booking data: selected program packages, preferred session dates, office location details, team size, and special requirements for on-site delivery.
Workplace wellness data: ergonomic assessment notes, posture observations, workstation measurements, and feedback provided during or after program participation. This data is collected solely to deliver and improve our back wellness services.
Communication data: messages sent through our contact form, email correspondence, and records of phone conversations related to program enquiries and support.
Technical data: IP address, browser type, device information, pages visited, time spent on pages, and referral sources collected through cookies and similar technologies as described in our Cookies Policy.
Payment and billing data: invoice details, billing address, and transaction references. Payment card details are processed by our secure payment providers and are not stored on our servers.
Consent records: documentation of your agreement to data processing, marketing communications, and program participation terms.

4. How We Collect Information

We collect personal information through several channels. Direct collection occurs when you complete our contact form, book a program, participate in an ergonomic assessment, attend a workshop, or communicate with us by email or phone. Automated collection occurs through cookies and analytics tools when you browse revivegreen.world. Indirect collection may occur when your employer registers your team for a group program and provides participant details with appropriate authorisation.

5. Legal Basis for Processing

Under the New Zealand Privacy Act 2020 and applicable data protection principles, we process your personal information on the following bases:

Contractual necessity: processing required to deliver the back wellness programs and services you have requested or purchased.
Legitimate interests: improving our programs, ensuring workplace safety during on-site visits, conducting internal analytics, and communicating service updates, provided these interests do not override your rights.
Consent: where you have explicitly agreed to receive marketing communications or to the processing of specific wellness data beyond what is necessary for service delivery.
Legal obligation: compliance with tax, accounting, health and safety, and other regulatory requirements applicable in New Zealand.

6. How We Use Your Information

Revivegreen uses personal information for the following purposes related to our healthy back office programs:

Processing enquiries and booking requests for Desk Reset Programs, Spine Flow Workshop Series, Executive Ergonomics Assessments, and custom wellness packages.
Delivering on-site and remote program sessions, including ergonomic workstation evaluations and guided stretch workshops.
Creating personalised adjustment plans and take-home stretch resources based on assessment findings.
Communicating scheduling details, program materials, follow-up surveys, and satisfaction assessments at 30, 60, and 90 days post-program.
Processing payments, issuing invoices, and managing refunds in accordance with our Return Policy.
Improving program content, instructor training, and service quality through aggregated and anonymised feedback analysis.
Sending promotional information about new programs and wellness resources where you have opted in to marketing communications.
Protecting against fraud, unauthorised access, and other security threats to our systems and participants.
Complying with legal obligations and responding to lawful requests from regulatory authorities.

7. Information Sharing

We do not sell your personal information. We may share data with the following categories of recipients where necessary for program delivery:

Program instructors and ergonomics facilitators contracted by Revivegreen who require participant details to deliver sessions at your workplace.
Payment processors handling secure transaction processing for program purchases.
Cloud hosting and IT service providers that maintain our website and internal systems under strict data processing agreements.
Analytics providers that help us understand website usage patterns in anonymised or pseudonymised form.
Professional advisers including accountants and legal counsel bound by confidentiality obligations.
Government authorities when required by law, court order, or regulatory investigation.

Where your employer books a group program, summary attendance and satisfaction data may be shared with the designated HR or wellness coordinator who arranged the booking.

8. International Data Transfers

Our primary data storage and processing occurs within New Zealand. Some of our technology providers may process data in other countries. Where personal information is transferred outside New Zealand, we ensure appropriate safeguards are in place, including contractual clauses requiring equivalent privacy protections and compliance with the Privacy Act 2020 cross-border disclosure rules.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy. Program booking records and assessment notes are retained for seven years to support follow-up services and comply with accounting requirements. Contact form submissions are retained for two years unless a business relationship is established. Marketing consent records are retained until you withdraw consent plus a reasonable period for record-keeping. Technical logs are retained for twelve months. When data is no longer needed, it is securely deleted or anonymised.

10. Data Security

Revivegreen implements appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission via HTTPS, access controls limiting employee access to personal data on a need-to-know basis, secure storage of physical assessment records, regular security reviews of our systems, and staff training on data handling procedures. While we take reasonable precautions, no method of electronic transmission or storage is completely secure.

11. Your Rights

Under the Privacy Act 2020, you have the following rights regarding your personal information held by Revivegreen:

Right of access: you may request a copy of the personal information we hold about you.
Right of correction: you may request correction of inaccurate or incomplete personal information.
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
Right to complain: you may lodge a complaint with the Office of the Privacy Commissioner in New Zealand if you believe your privacy rights have been breached.

To exercise any of these rights, contact us at office@revivegreen.world. We will respond within twenty working days.

12. Children's Privacy

Our healthy back office programs are designed for working adults and corporate environments. We do not knowingly collect personal information from individuals under the age of sixteen. If we become aware that we have collected data from a minor without appropriate parental consent, we will take steps to delete that information promptly.

13. Workplace Program Participants

When your employer enrols you in a Revivegreen program, your organisation acts as the primary point of contact for booking details. Individual ergonomic assessment notes and posture observations are shared only with you and, where applicable, your designated workplace wellness coordinator. Participants may request access to their own assessment records at any time. Group workshop attendance is recorded for program administration purposes only.

14. Third-Party Links

Our website may contain links to external resources such as Google Maps for office location display. These third-party sites operate under their own privacy policies. We encourage you to review their policies before providing any personal information.

15. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our programs, technology, or legal requirements. Material changes will be communicated via a notice on revivegreen.world or by email to registered clients. The date at the top of this page indicates the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.

16. Contact Us

For questions about this Privacy Policy or our data practices related to healthy back office programs, contact Revivegreen at 28 Liverpool Street, Hamilton Central, Hamilton 3204, New Zealand, by phone at +64274896886, or via email at office@revivegreen.world.